Frequently Asked Questions
Everything you need to know about bringing sustainable comfort home.
What materials are used in Ecoy products?
We prioritize sustainability by using 100% organic bamboo, recycled textiles, and FSC-certified woods to ensure every piece is as kind to the planet as it is to your home.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking link as soon as it departs our warehouse.
What is your return policy?
We offer a 30-day 'Peace of Mind' return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are your bedding sets machine washable?
Yes, our bamboo and cotton linens are designed for easy care. We recommend a cold, gentle cycle and line drying or low-heat tumble drying to maintain the integrity of the natural fibers.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. We are working hard to expand our logistics to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna.